Brian Helps Ensure Warm Welcome for Hotel Guests ; As Head Concierge at the Crowne Plaza in Liverpool City Centre, Brian Martin Is Always Ready to Offer a Helping Hand. This Is His Day...

Liverpool Echo › April 25, 2009

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Summary

7am: I arrive at work nice and early.

The night concierge hands over to me, passing on any information I need to know. First things first, I print off the daily check sheets.

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Brian Helps Ensure Warm Welcome for Hotel Guests ; As Head Concierge at the Crowne Plaza in Liverpool City Centre, Brian Martin Is Always Ready to Offer a Helping Hand. This Is His Day...

Today we have a VIP staying over, and so need to co-ordinate with his team to make sure we meet and exceed his expectations.

I check up on the day's schedule, which includes ...

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